Upper management tends to be disrespectful at times. The scheduling of agents makes the operation very difficult, as they have erratic and long shifts, often with just barely enough employees to handle Upper management can be disrespectful at times. The scheduling of agents creates significant challenges for operations, as shifts are often erratic and lengthy, with barely enough employees to handle the day's flights. Additionally, the pay is low considering the workload and responsibilities involved.the days flights. Low pay for the workload and responsibilities.