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      Wrike

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      Endless opportunities for driven high energy people - Customer Success Manager Wrike Employee Review

      5.0
      14 June 2020
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Wrike opened its Prague office in 2019 and I'm not sure how much thorough research was done before opening the office but in saying that I've seen new local leadership join over the past 5 months who are improving processes and creating better structure for the office. I'm really looking forward to the new office, the workplace operations team is doing a great job. The future for the Prague office is bright and from my experience its a place you can make a difference. There isn't much hierarchy and even the GM Tanya is ready to listen to make improvements. I read in another review about the test (UCAT) which employees must take during the recruitment process. I spoke to the HR team and they said its not possible to remove this test because its a Vista company requirement. Either way the test is mathematical and if it means I can work with smart analytical people with good emotional intelligence that suits me.

      Cons

      Probably not as international as I would like it to be but after speaking with HR I know they are working on creating cultural diversity.

      avatar
      Wrike Response
      6y
      To the author: Thank you for taking the time to review Wrike. It's very encouraging to read that you are enjoying working in the new Prague office. A lot of work and planning goes into making the office suitable, and a place Wrikers will love. While Prague has only been in operation for a year, we have big plans for its future, and hope to see you there with us. Your opinion matters to us and we want to ensure that our employees are heard. If you have any suggestions how we can continue to build a fantastic team and culture please speak with your manager or you can set up time with your local HR team to share some of your ideas. People Ops Team

      Explore other reviews about Wrike

      5.0
      17 Dec 2025
      Sr customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive Management: Leadership is approachable, transparent, and genuinely invested in employee growth and success. Regular feedback and open communication foster a positive work environment. Collaborative Team: The team culture is highly collaborative, with colleagues who are both talented and willing to help. There’s a strong sense of camaraderie and shared purpose. Positive Workplace Culture: Wrike promotes a culture of inclusivity, innovation, and continuous improvement. Employee well-being and engagement are clearly prioritized. Industry-Leading Product: The product itself is robust, flexible, and consistently evolving to meet customer needs. It’s rewarding to represent a solution that delivers real value to clients.

      Cons

      Structured Oversight: At times, there is a high level of oversight and process adherence, which can limit autonomy in decision-making. While this ensures consistency, it may occasionally slow down innovation or responsiveness. Limited Training on Procurement Processes: There is a noticeable gap in training related to the procurement process, which can create challenges during customer renewals. Enhanced resources and clearer guidance in this area would help streamline operations and improve the overall customer experience.

      avatar
      Wrike Response
      3mo
      Thank you for taking the time to share such thoughtful feedback and for recommending Wrike. We’re very happy to hear your positive experience with supportive leadership, collaborative teams, our culture, and the product itself. We also appreciate your input on the level of oversight and the need for more training around procurement. Insights like these are valuable as we look at how to balance structure with autonomy and where to deepen enablement for our customer-facing teams. We’re glad you’re here and contributing to our customer success organization. If you have further feedback, please feel free to contact your manager or HR. Thank you, Mackenzie, HRBP
      4.0
      15 June 2026
      Sales acount manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Had a good Work life balance

      Cons

      Had a constantly changing book of business

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