Really Great CSO Team - Customer Success Manager II Wrike Employee Review

4.0
8 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Really great CSO team, no micromanaging here

Cons

Benefits, poor benefits package for sure

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Wrike Response
5y
Thank you for your feedback; always great to hear our Wrikers are enjoying their jobs. Since joining with Citrix, we have already started to offer some new benefits to our employees (401k match, paid time off to volunteer) and look forward to further enhancing our benefits package as we move forward with the transition. Please reach out to HR if you have any questions about what kind of benefits offerings you can expect to see in the future.

Explore other reviews about Wrike

5.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Supportive Management: Leadership is approachable, transparent, and genuinely invested in employee growth and success. Regular feedback and open communication foster a positive work environment. Collaborative Team: The team culture is highly collaborative, with colleagues who are both talented and willing to help. There’s a strong sense of camaraderie and shared purpose. Positive Workplace Culture: Wrike promotes a culture of inclusivity, innovation, and continuous improvement. Employee well-being and engagement are clearly prioritized. Industry-Leading Product: The product itself is robust, flexible, and consistently evolving to meet customer needs. It’s rewarding to represent a solution that delivers real value to clients.

Cons

Structured Oversight: At times, there is a high level of oversight and process adherence, which can limit autonomy in decision-making. While this ensures consistency, it may occasionally slow down innovation or responsiveness. Limited Training on Procurement Processes: There is a noticeable gap in training related to the procurement process, which can create challenges during customer renewals. Enhanced resources and clearer guidance in this area would help streamline operations and improve the overall customer experience.

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Wrike Response
3mo
Thank you for taking the time to share such thoughtful feedback and for recommending Wrike. We’re very happy to hear your positive experience with supportive leadership, collaborative teams, our culture, and the product itself. We also appreciate your input on the level of oversight and the need for more training around procurement. Insights like these are valuable as we look at how to balance structure with autonomy and where to deepen enablement for our customer-facing teams. We’re glad you’re here and contributing to our customer success organization. If you have further feedback, please feel free to contact your manager or HR. Thank you, Mackenzie, HRBP
4.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Had a good Work life balance

Cons

Had a constantly changing book of business

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