Not what it used to be - Consultant Xceptor Employee Review

2.0
21 Sept 2020
Recommend
CEO approval
Business outlook

Pros

The people - Xceptor has some great individuals that work for them. However, once those people realise that many other companies have great people too they will start to leave. Big name clients - Xceptor works with most of the tier one banks

Cons

Management - Management insists on keeping employees around that are bad for the company. They also say that they will do one thing and then do another. Career Growth - Promises of career growth and advancement opportunities are not honoured. Learning opportunities, while encouraged, are often axed, and replaced with project work. Compensation - Sales has a good compensation package. Other teams do not. The company has been making steady cuts to benefits over the last few years as well. I would not expect this to change

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Xceptor Response
5y
Thank you for taking the time to post your review. We welcome all feedback and take both the positive and negative on board. We remain committed to our teams and continue to strive to be a great place to work, while understanding that sometimes there are challenges as we grow. Please feel free to reach out to me directly if you would like to talk more.

Explore other reviews about Xceptor

5.0
9 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The market has an obvious need for the product The product is mature with a committed team enhancing it The general team overall is supportive Management allows your to operate autonomously - they trust you to get the job done Everyone is very professional and courteous You can tell the company focuses on hiring A players

Cons

The company is coming out of a turnaround so many people are new As with any small and evolving company - there are growing pains. Make sure you like autonomy and can build your own success

2
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Xceptor Response
3mo
Thank you for taking the time to share a review. We're pleased to hear that you see the clear market need for our product and value the maturity of the platform and the commitment of the team behind it. It’s great to know that you’ve experienced support from colleagues and appreciated the autonomy, professionalism, and high standards we aim for when building our teams. You’ve also highlighted an important part of our journey. As we continue to emerge from a period of transformation, we recognize that many people are new and the organisation is still evolving. With that does come some growing pains, but it also brings fresh energy, new ideas, and significant opportunities for individuals who enjoy autonomy and are motivated to shape their own success. Thank you for your balanced and constructive feedback. Thank you again for being part of our journey and for helping future candidates understand what it’s like to work here.
4.0
28 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid working schedule available Teams are friendly and hard working Clear path for professional growth worked towards all year, not just discussed during review season. Building process and procedures from the ground up (also a con sometimes) In process of building internal systems and tools to support growth (also a con sometimes) Compensation is market competitive / average 401k options and match percentage Small internal teams Open to solutions / changes

Cons

Growing pains Undefined processes and procedures when working cross-functionally with internal teams In process of building internal systems and tools to support growth Lack of internal resources to support growth Subpar benefits/packages for US employees Small teams = heavy workloads / long hours

1
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Xceptor Response
4mo
Thank you for taking the time to share such thoughtful and balanced feedback. We really appreciate your recognition of our collaborative culture, hybrid working approach, and the focus we place on continuous professional growth—not just during review cycles. It’s great to hear that our teams’ openness to new ideas, solutions, and cross-functional collaboration is resonating. We’re also glad you highlighted the opportunity to help build processes and systems from the ground up. While this can certainly present challenges at times, it’s an important part of supporting our long-term growth and creating scalable, sustainable ways of working. We acknowledge the growing pains that come with scaling—particularly around evolving processes, workloads within small teams, and the need for additional internal resources. These are areas we’re actively working on, including continued investment in systems, tools, and support structures to better enable our teams as we grow. Your suggestion around expanding junior support roles is especially valuable and aligns with ongoing conversations about capacity, development, and burnout prevention. Thank you as well for your advice to management. Maintaining our #OneTeam mindset and strong cross-functional alignment remains a priority, and feedback like this reinforces the importance of that focus. We appreciate your honesty and engagement, and we’re grateful for everyone who contributes their voice to helping us improve and grow together. Thank you for your commitment to Xceptor!
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