Valuable perks overshadowed by micromanagement and instability - Customer Experience Associate Xfinity Employee Review

Yearly Increase and quarterly bonus

No cons. Love management. No issues

Liked most of the people I worked with on a local level. Job comes with benefits and vacation time Able to advance career Technicians rarely need to worry about layoffs

Pay is lower than competitors. About $5 less an hour than WOW. Healthcare options are substandard and don't offer great coverage for what's charged. While most local leadership are great, their hands are often tied by corporate. Corporate would judge supervisors and manager if technicians gave the company a low eNPS score. That was basically a big part of their metrics. Even if your issues were only with corporate policies, local leadership was punished. Left most of us feeling guilty and unable to speak our minds because we didn't want them to get in trouble. It's a tough job and you WILL be required to work OT. Can be good or bad, depending on how much you like it. Good for the money but terrible for home-life balance. Even require technicians to "volunteer" for major holidays like christmas and thanksgiving. Not just bucket techs who solve outages, but regular technicians too. If not enough volunteer, some are voluntold. When the company changes direction, it's the technicians who are expected to bear the brunt of those changes. And if something goes wrong, they will be looking at techs first for someone to place the blame on.