Pros
- Great Entry Level Pay / Benefits - Co-Workers - Friendly Atmosphere - Flexible Schedule - Decent Feedback - Small Room for Advancement
Cons
First off, this isn't your average ISP. They provide fixed wireless and satellite internet. Both of which they have no intention of ensuring customer satisfaction. When it comes to fixed wireless technology (WiMAX/LTE) they actually have no procedure or tools to track how many people are put onto a tower/panel. The only metric they use is when customers call in to complain about "peak time traffic". Basically they sell and sell and sell, until each tower is as saturated as it can be with customers (satisfied or not). The sickening part is that a tower can be listed in our "network awareness list" as being "congested", which means it suffers extremely slow speeds during most of the day, but sales can STILL put people on these towers. The CEO has made it clear that we have no intention on increasing customer satisfaction, instead they focus on sales and retentions. Our company goal is 500,000 customers (we reached 300,000 this fall). There are posters put up everywhere touting this goal. The goal shouldn't be getting customers, it shouldn't be a number... It SHOULD be creating a good and reliable product that will attract customers to us via word of mouth advertising. All in all, there is a great bunch of people working there, but the people in our corporate office (in Brampton, where literally nothing client-side happens) are completely out of touch with the average customer and employee. There is no positive direction for the company, only empty promises and superficial goals that benefit only the higher ups and shareholders. If you're a PEOPLE person like me, who empathizes with average people, don't work here. Find a job that you love and believe in, because I can guarantee this one won't fulfill either of those desires.