toxic culture and limited growth - Customer Support YNAB Employee Review

1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, you do work with wonderful people on your teams.

Cons

Everything else. The work culture has turned cult like, management is getting more of “don’t ever say anything bad about YNAB” and “how dare you be negative around here” after the team is stressing about recent layoffs to the Marketing team. There is no room for upward growth, especially in Support which is the largest team. They don’t offer levels to indicate responsibility or where you are at in terms of pay and raises. Everything is very vague on only the culture and “core values” at YNAB and not something tangible. Very much up to your manager whether you get a good raise or not.

Explore other reviews about YNAB

5.0
31 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work with great people for a great cause (supporting others in finding financial freedom)

Cons

Not a lot of room for growth

2.0
26 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pros: - Four day workweek - Fully paid insurance (including vision and dental) - 401k - 3-5 week minimum PTO

Cons

- CEO and exec team. - If you speak up or out against leadership, management, decision making, or the direction things are going, you are branded a "core value" misfit and either pushed out or fired. - Poor (basically non-existent) manager training. - Limited job growth opportunities. Very flat org chart. - Job responsibilities/scope creep outside of the 4DWW, so you're working on Friday anyway. - Feels like working for a cult. Seriously. And you see it much more clearly when you're out. - Lots of "pretty" core value language, strategy docs, and "company culture" mindset, but behind the curtains, it's a company looking to make money. There's not the loyalty you think there is. - Firings occur with no warnings, no PIPs, and you have no way to defend yourself.

5
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