Choose wisely! - Customer Success Manager Yapily Employee Review

I spent nearly 4 years at Yapily and having left over a month ago, I've finally had time to reflect on my experience working there. As a function of my role, I worked with people across a number of teams including engineering, product, pre-sales, strategy and leadership. It's clear that everyone has deep passion, and is tied into the collective mission. It was amazing to see everyone rallying together when we needed to think of creative approaches or overcome challenges. Yapily has a strong no-ego culture. Yapily is in an incredibly unique position with its product-market fit and commitment to the highest engineering standards, and so as a sales person I was always able to stand confidently behind the product and thus bring creativity to my stakeholder engagement. Managers and leadership are always there to support, and particularly in my last year working closely with the senior leadership team I learnt an inordinate amount and grew as a professional in so many ways. I miss the team and will continue cheering Yapily on from the sidelines!

As with any fast-growing company, there is a pressure to perform and work to the highest standard. This can be a bit daunting in the moment, but on reflection it really helped me grow as a person and I think has set me up well for my new role.

Generally a fantastic team that want to do their best Employees often form friendships due to hiring good fits A genuinely interesting industry to work in Opportunities to contribute ideas to the architecture The chance to work with some cutting edge technology Autonomous working most of the time (although some micromanagement occurs) Attempts to improve social aspects

The management team have: been condescending and belittling to employees lost their temper and shouted at employees in meetings deliberately pushed people out through restructuring hired friends and protected them when complaints were made shifted blame for negative events or mistakes while taking credit for the positives Other negatives: RTO under the guise of collaboration, even though the offices lack desks and meeting spaces Constant stream of employees (and knowledge) leaving the company employee morale completely drained and management are either blind to it or don’t care enough to do anything to address it disorganised plan as to what the product even is, constantly pivoting with no regard to how that affects the existing codebase