Pros
There are some truly talented and well meaning people here.
The owner is well intentioned and genuinely seems to want the best for the employees.
Cons
Yellow Pencil is weirdly top heavy but leadership doesn't contribute to work being done.
Leadership, especially the person that was in Ops and is now CEO, talks about everyone behind their backs. The number of colleagues I heard criticisms of from her was mind blowing and so unprofessional.
Way too much meeting time, esp at leadership.
Clients get away with too much and take advantage.
New people coming into LT think they can fix everything and blow up everything that's been built to pursue their "better" idea. Then they get frustrated when it doesn't work.
Staff complaints are not taken seriously and no effort is made to retain good people that get fed up.
Everything seems to be working to soothe the egos of the leadership team and make sure none of them feel overlooked to the detriment of the rest of the organisation.