Toxic culture, bad pay and long hours - Anonymous employee ZEAL Creative Employee Review

1.0
10 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good socials Exposure to clients

Cons

The salaries for more junior roles are laughably low considering the amount of hours and responsibility you are expected to put in, yet is offered as "competitive". Pay rises are non-existent. You are expected to go above and beyond in your role to take on more responsibility from managers/directors in your team, however when it suits them they make up reasons why you aren't ready to progress. There are huge issues with favouritism and a bullying, toxic culture. Senior people have shouted at people across the office in front of everyone. The contracted hours were until 5:30pm however it's the norm to work until at least 6pm, and even then if you finished at 6pm you felt like you were being judged for simply leaving on time. Socialising after work is impossible because you never know if you will finish at a reasonable time. You're expected to hang around even if you have nothing urgent to do. Sometimes I'm still sending emails at 8-9pm. Apart from the lack of work/life balance, this also sets a really bad precedent to clients. Pitches and new projects are taken on without consulting the full team to check it can be properly resourced. Deliverables are promised within an unrealistic timeframe and there were times my team were online until midnight preparing for a client presentation the following day, with little to no acknowledgement or recognition. Time in lieu was of course never offered following situations like this. When in the office you are expected to work pretty much with a constant smile on your face putting on a performance of how much of a "positive individual" you are. It's so forced and unnatural.

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ZEAL Creative Response
3y
Hi there, Thank you for taking the time to leave a review on Glassdoor. We appreciate all feedback, both positive and constructive, as it helps us identify areas where we can improve and create a better work environment for our employees. We are sorry to hear your time with us wasn't entirely positive and take your concerns seriously. While we appreciate that this review was made some time ago, we still very much welcome the opportunity to learn from this experience. Would you be open to connecting with our Head of People & Talent at ali@zealcreative.com for a confidential conversation? Thank you again for your feedback. We look forward to hearing from you if you'd like to discuss this further.

Explore other reviews about ZEAL Creative

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

- Client portfolio: opportunity to work with leading brands and a range of briefs - Clear career map with ability to progress - work life balance and flexibility offered - Strong team culture

Cons

There are no cons to Zeal Creative

5.0
7 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Everyone is lovely, the work is interesting and progression is generally clear as they’re really keen on it. They reward hard work!

Cons

I don’t have any cons that aren’t specific to me and my experience. I think it’s a great agency!

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ZEAL Creative Response
4mo
Hi there, Thank you for taking the time to write a review. We appreciate hearing about your experience and are glad to learn that you are enjoying your time at ZEAL. Should you wish to share any further thoughts, please do reach out to the People and Talent Team!
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