Field service - Customer Support Engineer ZEISS Group Employee Review

5.0
2 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Lots of options open. If I describe and discuss what I want to do I have options. I love the technology

Cons

Spread out over many different responsibilities, sometimes it gets hard to focus on the important aspects for any given day. Time management is a must.

Explore other reviews about ZEISS Group

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and open-door environment

Cons

Not easy to grow or switch positions

2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Per diem is nice, and the company car is ok

Cons

There is no ability to effect change; processes are so manual to keep people employed that should be let go, and the company is unwilling to listen to ideas of change. Also, there is no actual product quality, their so called Quality department does not deal with product quality at all, thus systems leaving the factory untested as a whole system or software releases being fully vetted for functionality. Their "Quality department" is only a CYA department to protect them from FDA audits, which quite frankly, could be called a Complaint Conversion Department. What is the point, other than titles, to call themselves Quality when nothing actually is fixed on the products and they are uninterested in end customer user experience or improving the actual product quality and sustainability.

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