Do Your Research - Anonymous employee Zaelab Employee Review

2.0
19 Feb 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Culture: - great coworkers - you will get to work with some of the most intelligent and hardworking people. I was constantly amazed by the dedication of the people I worked with who would answer emails at all hours of the night, work all weekend to fix a piece of functionality, or miss their kids school functions in order to spend time on the phone with a needy client. Most employees seriously care about doing a good job. Benefits: - remote work allowed me to work from anywhere, as long as I had my computer and was constantly able to be online/on the phone. Pace/Challenge: - large-scale strategic projects with tight deadlines mean 'boredom' is a word you will never know. - if you are good at what you do, there's unlimited opportunity to thrive and help the company grow!

Cons

Culture: - very high turnover. I regret not doing more research through LinkedIn prior to joining, to see just how many people leave the company in 2 years or less. High-level leadership changes also contributed to confusion and instability. The constant churn made project consistency difficult and there was always a scramble to understand what someone else had previously promised a client. During my interview process, someone made a comment that the person hired before me lasted less than 3 months, and at the time I thought that was a crazy anomaly but I now understand. Within a few months of my start date, 3 of the 4 people who interviewed me were gone from the company. - lack of maturity in leadership. An executive once shouted in the middle of a budget review that all of us should consider quitting our jobs because we were clearly terrible at what we did. It was a moment of exasperation and I'm certain he regretted it (he later apologized) but it was also the moment where I made up my mind to eventually leave because he couldn't see that the process was broken, not the people. - poor change management/communication. (Example: twice I discovered that my boss was no longer my boss by stumbling upon the information in the HR system instead of actually being informed about the change. Then I had to go to the person and say "Hey, I saw that I don't report to you anymore. What's that about?" V awkward.) Benefits: - no 401 - no negotiation on vacation time Pace/Challenge: - frequent disparities in estimates sold to a customer vs what could be delivered. Lack of accountability in the right areas, with blame and finger pointing when issues undoubtedly arose, and a lot of frustrated clients. This meant that teams were constantly scrambling to get work done on time and budget. While I often heard people acknowledge this fact and make mention of improving the situation, the statement was always "we'll fix things once we get over this current hurdle" and the hurdles didn't seem to end, so the improvements were always far off.

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Zaelab Response
6y
We appreciate the feedback. We absolutely agree that Zaelab has some of the most talented people and are always seeking new ways to improve our processes and culture. Your feedback will help us in continuing to do so.

Explore other reviews about Zaelab

5.0
28 Jan 2026
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Pros

Motivated team with opportunities to grow

Cons

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1.0
26 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Zaelab had talented people. I had the opportunity to work with exceptional engineers, architects, designers, and consultants, and together we delivered some of the best work of my career. The company's greatest strength has always been the people closest to the work.

Cons

In my experience, Zaelab consistently prioritized profitability over quality, innovation, employee development, and long-term client success. Success was measured by utilization and margins more than by the value delivered to clients. Those incentives shaped the company's culture. I found the culture discouraged transparency, honesty and integrity. Project estimates were often made with more confidence than the available discovery or technical validation justified, leaving delivery teams to bridge the gap. Likewise, I experienced pressure to adjust time reporting to improve project profitability rather than accurately reflect the work performed. Practices like these may improve short-term financial results, but they erode trust with both employees and clients. The company's strategy often felt reactive rather than deliberate. It marketed itself as a B2B specialist, but I rarely saw the same investment in developing deep expertise as I did in repositioning around the next market opportunity. During my time there, the focus shifted from B2B commerce to ServiceNow and AI, while leadership changed multiple times. The constant changes made it difficult to establish a clear long-term vision. Qualified leadership and management was the company's biggest weakness. Hiring quality was inconsistent because technical talent was not always recognized or evaluated effectively. High performers were expected to compensate for weaker contributors, yet that extra effort rarely translated into greater influence, recognition, or career growth. Raising organizational concerns also rarely resulted in meaningful change, so many leaders learned to work around problems instead of expecting them to be solved. Recognition and career advancement should not be expected, even for consistently high performers. During my time there, in all departments, exceptional work was not meaningfully rewarded, promotions were difficult to attain, and even cost-of-living salary adjustments were inconsistent. Benefits, tooling, and investment in employees also declined over time. These decisions may have reduced costs, but they also made it harder for teams to do their best work and attract and retain strong talent.

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