horrific company - Customer Support Specialist Zapiet Employee Review

Learned useful skills related to Shopify apps and merchant support. Some team members were supportive on a day to day level. Remote work structure allowed collaboration across different regions.

Extremely poor HR practices and lack of transparency. Termination decisions are handled abruptly and without fair discussion. Conflict of interest policies are unclear and applied in an inconsistent and disproportionate way. Employees are not given the chance to explain or resolve situations before drastic actions are taken. Culture prioritises risk avoidance over people, creating an environment of fear rather than trust. Little sense of job security, even for high performing employees.

•The product operates within a relevant market. •Some colleagues are skilled and well intentioned. •Remote work is technically possible.

•Poor leadership and lack of psychological safety. •Unclear expectations and constantly shifting goals. •Power imbalance between management and individual contributors. •Feedback is selectively heard and often used against employees.