Customers do not matter. What does matter, Canada's largest fiber network. - Senior Manager Zayo Employee Review

1.0
11 Oct 2016
Recommend
CEO approval
Business outlook

Pros

There are still talented and passionate people working at Zayo Canada (formerly Allstream).

Cons

Zayo Canada is looking more like a wholesale company. Front line and customer support teams continue to face layoffs. Lack of investment in the network and development. Organizational and other changes have had a significant impact on the company's brand and no priority given to servicing customers. Enterprise tools are being reduced to start up level applications to save costs. No clear strategic direction. Employee morale is at an all time low. Seemingly never ending monthly layoffs.

Explore other reviews about Zayo

5.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Remote work. Transparent with good culture & leadership. Solid infrastructure.

Cons

Nothing to report at the moment.

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

Cons

Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

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