Had to leave - Anonymous employee Zayo Employee Review

2.0
30 Sept 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great network - good connectivity to all the key datacenters which is fundamentally what their customers want

Cons

Culture isn't for someone with a solutions selling background which is why I had to leave. it''s a transactional business which is fine for some but not for me.

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Zayo Response
10y
I'm sorry Zayo didn't work out for you. I'm surprised you cite lack of "solutions selling background" as the reason. More than half of our bookings dollars are associated with complex solutions. Many involve combining multiple products, such as waves + dark fiber + colo, or cloud + ethernet. Often the solutions involve multiple cities and, in some cases, multiple countries. Solution-orientated account execs and sales engineers are most valued. If this was the area you were interested in, I'm surprised a match didn't occur. I agree with your operational point on network maintenance. I am proud of our project managers -- they are quite capable and decent in my opinion.

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CEO approval
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Pros

Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

Cons

Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

3.0
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CEO approval
Business outlook

Pros

Fast paced and lots to do.

Cons

Too much upper management that do not contribute to getting things done.

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