They can do better - Customer Service Representative (CSR) ZenBusiness Employee Review

5.0
8 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Pros are you have the ability to cross train in multiple departments to better understand the workforce

Cons

Micro-management, mass firings every forth quater, teams are never properly aligned with company goals

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ZenBusiness Response
9mo
Thank you for sharing your perspective and for highlighting the opportunities to cross-train across departments. We believe in fostering skill development and are glad you found value in that experience. We also hear your concerns around management style, alignment, and communication. We recognize the impact that organizational changes can have on our teams and are actively working to create stronger alignment between company goals and team priorities. Listening to feedback from all employees—not just managers—is essential, and we are focused on building more inclusive ways for ideas to be heard and acted on.

Explore other reviews about ZenBusiness

5.0
4 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Meaningful mission helping small business owners Smart, supportive coworkers Flexible work environment Opportunities to take ownership and drive results Transparent communication from leadership

Cons

Like many fast-growing companies, priorities can shift quickly, requiring adaptability and comfort with change.

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ZenBusiness Response
1mo
Thank you for taking the time to share your experience and for being part of the ZenBusiness journey for more than five years. We're grateful to hear that our mission, culture, and people have made a positive impact on your experience. Supporting small business owners is at the heart of what we do, and it's encouraging to know that our team's commitment to collaboration, ownership, flexibility, and transparency is being felt. We also appreciate your perspective on the realities of a fast-growing company. As we continue to evolve, maintaining clear communication and investing in the growth and development of our employees remain important priorities. Thank you for your contributions and for helping us build a stronger ZenBusiness.
1.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedules: Compared to other companies, ZenBusiness has a flexible work setup, but the benefits it brings are mitigated by the countless cons the company has as well.

Cons

- Unhealthy work-life balance: Employees are constantly exhausted and have barely any time to attend to their personal lives because of brutal workloads, unrealistic deadlines, and management constantly disrespecting their boundaries. - Awful compensation: The salaries Zenbusiness pays employees don't reflect how heavy their workloads are or how much experience they have. There are barely any benefits as well, and all of them aren't that great. - Toxic leadership: The leadership is incredibly hostile and shows zero respect to everyone around them. Every decision they make is exclusively for their own benefit, and often comes at the expense of employees. They speak in an unprofessional manner towards everyone they talk to, and when things don't go their way, they insult and harass employees. - No room for growth: Regardless of how long you've been with the company or how consistently you perform at a high level, none of your hard work is ever going to be rewarded. Employees aren't provided with any opportunities to advance, given any room to grow, or rewarded with bonuses when they do well. - Controlling management: Management monitors your every move, tells you how to do your job, and constantly meddles with your work, which can make even the simplest tasks frustrating to accomplish.

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