Hostile Work Environment - Master Esthetician Zermatt Resort Employee Review

2.0
9 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Beautiful isolated property with significant local traffic. Wyndham employee discounts max of 20%.

Cons

Bad communication. Allow customers to sexually harass staff. General Manager, Mindy, yells at team and does not take accountability. Spa also operating under poor communication. Employees treated with suspicion and without empathy. I was sexually assaulted by a customer here and the management negotiated for his return based on his being a platinum member. My safety and that of my coworkers was not made a priority, and I was blamed for the situation.

Explore other reviews about Zermatt Resort

5.0
21 June 2022
Recommend
CEO approval
Business outlook

Pros

Can’t recommend it enough was shown patience when learning the new jobs and they all made it very easy. Even on the stressful days. Going to miss this place!

Cons

Staff shortage which isn’t their fault at all

1.0
11 July 2022
Recommend
CEO approval
Business outlook

Pros

The bakery is exceptional. The restaurant food has the potential to be really tasty.

Cons

-Changed contract and commission percentage of a co-worker and myself, and tried to justify it by "losing paperwork," and lying. -HR seemed to have their own agenda and didn't seem interested in doing what HR departments are around for. -Extremely toxic environment, following after management. -The spa literally smelled like sewage, but talking about it was something that could get you in trouble. -The facility was filthy, and consistently fell short. -Management allowed staff with serious mental and personal issues to run the booking and scheduling, leading to consistent chaos and missed out revenue. -Very cliquey general management who were not interested in the idea of interacting with employees at any level. -Owners have been trying to sell for years, seems like they have all taken a step back, or are all butting heads over a floundering investment.

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