Great Culture - Customer Success Manager (CSM) Ziflow Employee Review

Colleagues are smart, curious, and encouraged to be human, and they root for one another. Values-driven. High focus for the company at large to focus on what matters Cross-functional collaboration is frequent, celebrated and encouraged Open, constructive feedback is part of the daily rhythm Leadership is approachable, transparent, mission-focused, fair, and willing to listen Product is a clear value to customers. Continuously improving and innovating.

Nothing to call out at the moment

Great company before the current management took over. If you’re not in sales, you’re in good hands. Friendly environment with small team camaraderie. Happy hours were a highlight.

Everything changed with the arrival of current leadership. The CRO is toxic, self-serving, and dismissive of staff input. He imposed sweeping changes without understanding the business, hired his wife into a leadership role, and ignored any feedback from the team. Account Executives were thrown into the field without proper training or support, and instead of enabling success, leadership scapegoated the outbound team and laid them off. Layoffs appeared strategically targeted to make the company look more profitable on paper—cutting experienced talent, especially minorities and women, without transparency or logic. Many employees were never given formal compensation plans and were paid less than promised. Deals were stripped from reps arbitrarily, and commissions were reduced or unpaid. Toxic culture, favoritism, and harassment complaints were brushed off unless it was politically convenient to address them. Despite repeated assurances of job security, the sales org saw massive cuts just weeks later—suggesting the leadership never had honest intentions. Morale is at an all-time low, and internal trust has been destroyed.