Great company if you're not in sales - Account Executive Zoom Communications Employee Review

2.0
15 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Small 401k match, RSU's, unlimited time off if you're not hourly, friendly coworkers, great healthcare options, financial advisory service provided, mental health services, fertility benefit, reimbursement since we're not in office anymore for food/wellness, cell plan reimbursement, life insurance. High payouts IF you can exceed quota. It's a fun company to work for given the culture they built.

Cons

If you are in sales I would look elsewhere. This company does not know how to set quotas properly. For the last year our division had quarters where 23, 40-50, and 67% of reps with a full quota hit quota (roughly). Because the division hits their numbers leadership doesn't care that so many are struggling. We are just here to fill the gaps so they don't have to pay us out fully but the division still looks good. As much as this company does to provide happiness to customers and employees in other aspects, they fall short here. You would think when 23% of people hit quota that they'd curve it but they didn't. Statistics don't lie, this company wants 60-70% of their reps to hit so that they don't have to pay out as much. Don't get excited when you see your base and OTE offer because it's HIGHLY unlikely that once you're off new hire quotas that you'll hit it. The people that do usually say they got lucky on some big deals. The RSU's are nice but a MAJOR tax burden to employees that the company gets a write off for. Morale is also down over our stock falling but there's not much the company can do there. There are massive pay gaps amongst teammates carrying the same quotas. Some of us make 30-40k less between salary and OTE than others on our same team doing the same job, though for some it's more like 14k. This is unreal. They said they were going to level us over a year ago and it never happened. I don't even think our managers know what to do with that.

Explore other reviews about Zoom Communications

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible hours, reasonable deadlines. good pay.

Cons

Long hours and not as fast paced.

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Zoom Communications Response
1mo
It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
1.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

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