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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      One Long, Gradual Decline - Customer Success Zoom Communications Employee Review

      2.0
      13 Feb 2025
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      - The people you work with are incredible. Talented and hardworking - Products generally speaking are great - Flexibility of work is a great perk (despite the extremely ironic push for more in-person working requirements if you live within an arbitrary radius of an office, irrespective of actual commute time, if you signed your offer as a remote employee, etc.)

      Cons

      - Leadership, despite what they will tell you, is one of the least transparent I've experienced - Perks and benefits have largely been reduced in the last few years - Career growth is extremely limited - "Reorgs" and silent layoffs have become a constant and the new normal - The culture has absolutely PLUMMETED in the past few years. In 2018 and 2019 this was a Glassdoor Best Place to Work top 5 company; it hasn't been on the list since 2022 and there's a reason for that - Leadership hiring (or lackthereof) -- there has been a stream of executives hired and gone within a year all while Eric thinks he can serve as CEO, our Chief Marketing Officer (?), and a variety of other roles. How many Fortune 1000 companies don't have a dedicated CMO?

      avatar
      Zoom Communications Response
      1y
      We appreciate your candid feedback about your experience in Customer Success at Zoom. It’s great to hear that you value your colleagues, the products, and the flexibility of work. We understand your outlook on leadership transparency, career growth limitations, ongoing reorgs, and cultural shifts over the years. Your feedback on executive hiring and the need for dedicated leadership in key roles is noted. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your contributions over the years are appreciated, and we're glad to have you as part of the team.

      Explore other reviews about Zoom Communications

      5.0
      24 June 2026
      Solution engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work. The solutions are always evolving. I can make a change.

      Cons

      We don't do a good job of telling the world that we are more than meetings. Our agile mindset sometimes moves too fast.

      1.0
      23 June 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      1
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