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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      Be afraid - Technical Support Engineer Zoom Communications Employee Review

      1.0
      30 Mar 2025
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Best job I have ever had but it went down fast, as the Glassdoor Best Places to Work awards accurately show (2022 (#100), 2021 (#22), 2019 (#2), 2018 (#5)). Still has amazing people working there, and I loved working with the products and the customers.

      Cons

      Where to begin? Before and immediately after its IPO, this was a fantastic company to work for. The COVID boom brought out the best in all of us, and the company, people and its culture thrived. However, as the company expanded, new management brought from less perfoming companies, imposed their own culture, eroding what once made this place great, all in the name of profit. Don't be misled by their talk of a "culture of care"—it's nothing more than lip service, today. When the economy struggles, employees are the first to be sacrificed, regardless of performance. Mediocrity rules as the company no longer wants to be in the lead, but prefers to be "just another one". With Zoom struggling to grow, the company remains stuck in retrenchment, prioritizing cost-cutting over people. Whether by eliminating positions or outsourcing jobs to cheaper labor markets, leadership sees this as the only path forward.

      avatar
      Zoom Communications Response
      1y
      We’re grateful you found meaning in your work with Zoom and valued the team, product, and customer relationships—those are strengths we continue to build on. We understand your opinions around culture shifts and organizational changes. Feedback like this is difficult to hear, but it reflects experiences we take seriously as we look to grow. Thank you for your years of dedication and for sharing your perspective.

      Explore other reviews about Zoom Communications

      5.0
      2 July 2026
      Product adoption specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Innovative company Strong leadership Opportunities to grow

      Cons

      Base pay remains low compared to broader market, but tons of upside with equity.

      1.0
      23 June 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      3
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