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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      Empowering Experience at Zoom – Great People, Global Impact, but Growth Requires Hustle - Senior Technical Support Engineer Zoom Communications Employee Review

      4.0
      8 May 2025
      Senior technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      High-impact product: You’re working on a product that powers communication globally—meetings, webinars, hybrid workspaces. You see your work affect millions. Brilliant colleagues: Zoom attracts top-tier talent. Working cross-functionally with engineers, PMs, and customer-facing teams constantly raises your game. Empowerment in support roles: Even in Tier 2, you’re encouraged to solve complex problems, own escalations, and contribute ideas that shape tools and processes. Remote-friendly: Flexible work policies, strong culture of async communication, and excellent internal tools make distributed work frictionless. Global exposure: Teams span the globe, which builds your cultural fluency and sharpens your collaboration skills across time zones and business units.

      Cons

      Pace of innovation can be slow in some departments: Especially in support and operations, where change often lags behind product priorities. Siloed structure: It can be hard to break into product or other departments without heavy networking or internal sponsorship. Scaling pains: As Zoom grew fast, some systems and leadership styles didn’t evolve at the same speed—creating occasional bottlenecks or unclear ownership. Career growth depends on self-advocacy: Promotions and transitions require you to be visible, vocal, and strategic about where you want to go.

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      Zoom Communications Response
      1y
      Thank you for such a thoughtful and well-rounded review. It’s great to hear that your experience at Zoom has been empowering, with meaningful work, strong colleagues, and global collaboration. We appreciate your insights on internal mobility, career development, and decision-making pace. Your perspective adds meaningful context as we move forward. Thank you for your continued dedication!

      Explore other reviews about Zoom Communications

      5.0
      2 July 2026
      Product adoption specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Innovative company Strong leadership Opportunities to grow

      Cons

      Base pay remains low compared to broader market, but tons of upside with equity.

      1.0
      23 June 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      3
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