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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      Once a great place, but poor decisions led to instability - Senior Program Manager Zoom Communications Employee Review

      2.0
      10 Sept 2025
      Senior program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      • Talented and passionate colleagues who genuinely cared about the mission. • Cutting-edge product that transformed communication during the pandemic. • Competitive pay and solid benefits while I was there.

      Cons

      • Poor operational and strategic decisions during and after COVID created instability • Nearly 1500 employees lost their jobs over the past few years despite the company’s huge growth in 2020–2021 • Executive leaders who made those poor decisions were not the ones to face the consequences — instead, it was the employees who worked tirelessly to carry the company through the chaos of COVID who paid the price • Morale declined significantly as layoffs continued, and transparency from leadership was inconsistent

      avatar
      Zoom Communications Response
      9mo
      Thank you for sharing your thoughtful perspective. It's clear that you valued the impact of the product and the dedication of your colleagues during a pivotal time in Zoom’s history. As you highlighted, periods of rapid growth can bring complex challenges, especially when it comes to long-term planning and sustaining morale. Wishing you all the best in your future endeavors.

      Explore other reviews about Zoom Communications

      5.0
      15 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible hours, reasonable deadlines. good pay.

      Cons

      Long hours and not as fast paced.

      avatar
      Zoom Communications Response
      1mo
      It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
      1.0
      23 June 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

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