Great Team Great Company - Customer Solutions Analyst ZoomInfo Employee Review

5.0
24 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Currently it is all At home work that is very accommodating. The work atmosphere is both relaxed and competitive. The Customer Solutions Department is full of helpful people willing to drop what they are doing and help you with your troubleshooting. Lastly the recruitment process was very easy and though I had 4 interviews, I am very happy with the outcome and the process.

Cons

I do not have any cons currently.

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ZoomInfo Response
5y
We appreciate your feedback! We are grateful to our employees for their flexibility in transitioning to remote work, and we’re incredibly proud of how well our employees have maintained their sense of togetherness even though we no longer see each other in person. At ZoomInfo, we believe the phrase “that’s not my job” should never be heard. Pulling together to problem-solve is a great example of this mentality. Thanks again for your perspectives. Should you have any additional feedback, please don’t hesitate to email us HRfeedback@zoominfo.com.

Explore other reviews about ZoomInfo

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
4d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
4d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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