Marketing/Product Team Member: I'm so happy to have gotten out - Anonymous employee ZoomInfo Employee Review

1.0
4 June 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From a business perspective, it is a very successful company.

Cons

One of their slogan's is 'Hit Your Number'. This isn't only true for marketing to prospects, but it really is an internal moniker as well. As an employee here, you truly are just a number and you're nothing if you don't hit your number. I've never been in a more cold & unhuman-like environment in my life. There is no regard for you or your life outside of Zoominfo at all. Everyone is stressed and tired so no one has the energy to actually engage and establish a culture. ZoomInfo didn't really change their approach at all when COVID struck. Sure, we all worked remotely. But they didn't think of other ways & benefits that could help employees throughout this challenging, new-world. (I'm sure HR will say they introduced some new perks, but they were frivolous benefits and not properly communicated or adopted.) They actually pushed harder and demanded more. If you didn't keep up, they would fire you. After they fired someone, they didn't communicate it at all. People would just be gone and they'd act like nothing happened. It created this toxic and nerve-inducing environment that has everyone on edge. I worked there for 3+ years and grew in responsibilities and overachieved on my KPIs. Over the years, my manager promised me promotions and title changes. Quarter after quarter, nothing happened. "We just need to figure a few things out - it's coming soon." After I quit, they tried to counter and make things right. It was too late. The HR department has established clearer review cycles and developmental paths, but it is still ultra-confusing. They have merit, performance reviews & bonus structures that are all connected but also not connected at all? As a manager, I'd ask for clarity on these programs but HR would never give a clear-cut answer. It seemed like they were trying to keep it very confusing for people. I think it stems from the DO + ZI acquisition days where there were different pay structures & what not. Work life balance is extremely out of whack. I'd get an "urgent" request to meet on a Sunday. I'd meet for 2 hours and not even get a thank you or acknowledgement for joining on a non work day. It's a global company so essentially people are working 24/7 given time zone differences. There is no safeguards against this. I had Israeli counterparts working 18 hour days until 4AM. I felt so bad for them. I think all of these negatives stem from the fact that ZoomInfo is an organization lead by Sales Leaders. They are competitive and incentive-driven. While this leadership style works great for the Sales team, it doesn't translate to other teams. Sales is all about hustling and getting financially rewarded for that hustle. In sales, you can work an extra 3 hours to make 50 more calls which could lead to 2 more deals. That's not how non-sales teams work. Alright, it's time for me to get off my soapbox. But I've been dreaming of writing this review for years - that should tell you how terrible it was.

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ZoomInfo Response
4y
Thank you for your feedback. We regret that your experience with ZoomInfo did not leave you with more positive feelings, but we do appreciate your work and dedication over your tenure with us. When the COVID-19 pandemic began, we had no playbook for how to transition a completely in-office working culture to a completely remote operation. We did our best to keep our employees connected through open mic events, trivia nights, and educational events hosted by our Global Inclusion & Diversity Initiative network. We organized virtual yoga and pilates classes to help our employees stay active and balanced. We also implemented weekly update emails from HR to help keep our employees informed of initiatives and the most current company news, as well as solicit feedback on a regular basis. We sent these emails to increase transparency to our employees since we were navigating previously unchartered territory. Regarding our Talent Management process, we have recently made major strides to clarify the steps by switching to a new platform that simplifies goal setting. Our bonus structure and merit are both tied to quarterly goal achievement as outlined by the MBO (Management by Objective) process. The MBO process allows employees to set clear targets each quarter that align with our company objectives. Recently, we have rolled out company-wide training on holding effective meetings and asked employees to become more aware of differing time zones. With a significant portion of our organization based in Tel Aviv, Israel, it can be challenging to find a time to meet that is suitable across 11 time zones. We do appreciate your feedback on this topic and are actively trying to improve here. Thank you again for leaving your honest perspectives. We take these very seriously and will use this to get 1% better. - The ZoomInfo Employee Experience Team

Explore other reviews about ZoomInfo

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has genuinely been unlike any organization I have worked for in my career, and I say that as someone who has seen a lot of workplace cultures up close. It is literally my job. From day one, I was given full autonomy to run my desk with agency and ownership. There is no micromanagement here. If you are a subject matter expert in your field, senior leaders will actually defer to you, listen to you, and trust your judgment. That kind of partnership w/ hiring managers is rare, and it makes a real difference in how you show up every day. The peer support has been unmatched. There is no gatekeeping, no withholding of information, no politics around getting ahead. My colleagues genuinely want to see each other succeed. It is a true "rising tide lifts all boats" culture. When one person wins, we all win. The environment is supportive, encouraging, and welcoming in a way I have not experienced anywhere else. What also sets ZoomInfo apart is the investment senior leadership makes in equipping their teams for success. We are given the tools and tech stack needed to do our jobs at the highest level and there is absolutely no skimping here. The sky truly is the limit when it comes to learning, growing, and leveraging technology that empowers you to do a stellar job. Whether you are in sales, engineering, or talent acquisition, you will have access to best-in-class resources that amplify your impact from day one. Beyond the people and the tools, ZoomInfo is a company with a clear mission and the momentum to back it up. As someone in Talent Acquisition, I see firsthand the quality of people this company attracts and the genuine excitement candidates feel when they learn about the role and the culture. That says everything. When your own candidates are energized before they even join, you know you are working somewhere special. If you are wired for ownership, thrive in a high-energy environment, and want to work alongside people who genuinely want to see you succeed, ZoomInfo is your place. Here, you do not just contribute. You make things happen, fast.

Cons

The pace is fast and the expectations are high, but for the right person, that is a feature, not a bug. If you prefer a slower, more structured environment, this may take some adjustment. Come ready to own your work and move with purpose.

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ZoomInfo Response
1d
Thank you for taking the time to share such detailed and thoughtful feedback. It means a lot to me personally to hear that your experience at ZoomInfo has stood out so positively, especially given your background in Talent Acquisition. Your comments about autonomy, trust, and partnership with leadership are particularly meaningful. We work hard to create an environment where experts are empowered to lead, contribute, and make decisions with confidence, so it’s incredibly rewarding to hear that reflected in your day-to-day experience. We also deeply appreciate your perspective on the collaborative culture you’ve experienced across teams. The idea that people genuinely want to help each other succeed is something we care deeply about protecting as we continue to grow. It’s also great to hear your recognition of the investment we make in people, technology, and development. We believe giving teams access to strong tools, resources, and opportunities to grow is essential to helping people do their best work and build meaningful careers here. Thank you as well for calling out the pace and expectations with honesty and balance. ZoomInfo is a fast-moving environment, and we know that energy is what motivates many of the people who thrive here. We’re grateful for everything you’ve contributed and for the role you play in shaping the experience for both employees and candidates alike. – Michelle Milner, ZoomInfo SVP of HR
5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1d
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
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