12 Oct 2021
ZoomInfo Response
4yThanks for your feedback. I agree with you – our Engineering and Product teams do a phenomenal job creating the modern go-to-market platform. It’s been a pleasure for me to sell during my tenure with ZoomInfo. As a former SDR myself, I know the challenges of the role very well, but I firmly believe that it’s the best possible arena to learn the foundations of tech sales. So with that in mind, I’d like to take the opportunity to respond to your concerns.
I’m disappointed to hear that some people may not have been logging their time correctly. Our switch to hourly for SDRs was intended to help our reps better balance their work and life. It’s fairly typical for companies to deny overtime to under-performing employees, but it is not accurate to say that we only approve overtime for top performers. In fact, we haven’t denied any overtime requests since the switch was made. The feedback I’ve received from this change has been overwhelmingly positive.
Regarding turnover, you would find the same situation amongst SDRs at any other tech company. It’s an entry level position where folks find out if Sales is a career they see for themselves. It’s not the right fit for everyone. Add to that the current job market and our astronomical rate of growth, and I can see how you might get a perception of high turnover. In reality, our turnover rate is below the industry benchmark. We 100% want to see everyone grow and succeed here, but we’re a high-performing, fast-paced culture and have high expectations of all our employees. It’s how we’ve been so successful.
I am concerned about your report of a manager acting unprofessionally, and I apologize for that. We take these reviews very seriously and will look into this immediately. Thank you again for taking the time to share your thoughts. I wish you the best.
– Brian Vital, ZoomInfo Vice President of Sales Development