Best in class product, behind in culture/benefits - Customer Success Manager (CSM) ZoomInfo Employee Review

3.0
12 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Zoominfo continues to be the best in class product for intelligence and they’ve grown their suite through acquisition. The software sells itself and the more they have to offer in terms of additional products is beneficial to all of the teams.

Cons

Might be a strong opinion but there is little benefit to working at zoominfo aside from the product. Salary is average, you have to “apply” to be a fully remote employee, etc. - but the PTO policy for the GTM team really set me over the edge. No PTO granted in December or the last week of every other quarter. So I guess on Dec 1 I just tell my kids and family “see you next year”? Give me a break. The job market is far too hot to put up with that. Even if your manager allows you to take PTO during the blackout periods it’s supposed to be “hush hush” which isn’t a consolation. It’s a baffling policy and personally insulting to people with families/kids.

Explore other reviews about ZoomInfo

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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