Toxic culture & high burnout - Account Manager ZoomInfo Employee Review

1.0
13 Jan 2023
Recommend
CEO approval
Business outlook

Pros

The product is great, speaks for itself.

Cons

- Toxic corporate environment. - Terrible work/life balance. You are incentivized to work through holidays and weekends. It also felt quite often like employees were discouraged from using their PTO throughout the year, not just on blackout dates. Besides, having any blackout dates on the calendar in the first place is ridiculous. Don’t fall for the ‘unlimited’ time off they pitch you on, it’s the furthest thing from it. - Unethical business practices. Sales team is so hyper-focused on getting the deal no matter the cost. Working with frustrated & angry clients became a regular occurrence.

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ZoomInfo Response
3y
Thank you for your feedback. Over the past two years, we have made a concerted effort to improve our employees’ work/life balance. With employees across the globe from the West Coast of the U.S. to India, managing time zones can get complicated. However, we’re rolling out manager training that covers topics like helping your team members manage workload and effective resource allocation. For the Sales team in particular, we’ve instituted end of quarter no-internal-meetings week to help our employees balance their work load. We recently announced that we’ll be instituting two 2.5-hour no-meetings blocks per week company wide. Thanks again for your feedback, and we wish you all the best! – Chad Herring, ZoomInfo Chief HR Officer

Explore other reviews about ZoomInfo

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
4.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

Cons

Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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ZoomInfo Response
4d
Thank you for sharing your experience in the CS organization and for all you've done for ZoomInfo. I'm proud of the culture of collaboration and support that we've worked hard to build, so it's wonderful to hear that it's paying off for you. I believe that people do their best work when they're empowered; and that means autonomy, flexibility and freedom to get creative. That's how we innovate. I appreciate your candid feedback on cross-functional communication and product complexity. Platform simplification is an important near term goal for the whole company, and we're investing to move in the right direction. Thank you again for your feedback. It's helping us continue improving how we support our teams and equip client-facing employees for success. – Whitney Littman, ZoomInfo VP of Customer Success
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