Reactive company culture - Customer Service Specialist ZoomInfo Employee Review

Thanks for leaving us a review. We are disappointed to hear that you were not able to take advantage of our learning and development program during your time here. We have and will continue to evaluate our headcount needs against the needs of the business, with a focus on our highest priority areas. As part of that evaluation, we need to ensure we are also making our functions more scalable so that we can continue to provide a delightful customer experience with a lean, efficient team. With that being said, we have made significant strides in CSM account loads since 2H 2022. As we continue to build out our Customer Success Teams we will see account loads continue to decrease. Finally. we have made great improvements with our management training programs this year focusing on how they can grow their skills in giving feedback and coaching. For example, our Management Accelerator program focuses on the essential management skills that all people leaders at ZoomInfo are expected to master. And our Manager Success Labs enable our managers to practice their skills through role plays and guided exercises, to enable them to tackle real-world managerial challenges. We wish you the best in 2024 and during your next career adventure.