Pros
Many Zurich (not WNS) managers are very forward thinking, a lot of room for progression and my experience has been great. Manager has consistently made effort to ensure I progress and has coached me. Previous manager did too. Sick pay is great, and support from management was very helpful and understanding. I’ve met so many great people who work at Zurich. People I consider very close now. General hands off approach in my team, not micro-managey and let you get on with it. Work from home is my favourite part. Very flexible with shifts and understanding of doctors app/leaving early etc if required.
Cons
Pay is a bit low especially living in a city where you have to pay for parking £10+ per day as no parking on site. which deters me from going in office People are brought in at higher level (2) because they may have 6 months of experience in insurance. I feel like people should come in at level 1 and progress to 2 after probation as some ‘experienced’ handlers are not very knowledgable or not great at managing case load/calls.
