Glorified Customer Service Rep - VIP Account Manager Zynga Employee Review

1.0
7 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Catered lunch, trips, dog-friendly, happy hour every week or every day depending on how your boss feels, plenty of company outings, work from home, generous vacation and health care benefits. Lots of programs at your fingertips for free.

Cons

Constant lay-offs and resignations from the top down, plus lots of misleading objectives. That job description for a new VIP Account Manager is very misleading. Your day to day tasks will primarily involve taking constant calls from gambling addicts (VIPs) with too much free time, that expect you to spend your entire day talking to them. They will call you crying, howling, throwing temper tantrums, create fake illnesses, blast you on social media, stole my Facebook photo and edit it, complain to your boss and write the CEO. Aside from that, you will not be retrieving any revenue reports to assess your efforts, your skills will not grow, you will not become efficient in learning the systems unless you literally teach yourself, provided you have access. In addition, the disconnect between management will make it nearly impossible to provide any form of consistency to your client base. Oh and if you even blink too many times you will be pulled into a coaching to come up with a way for you to stop blinking so much. And meetings, meetings, meetings, meetings... boy will there be impromptu meetings in addition to the ones previously on your calendar. You'll meet to get told-off as a team, and you'll meet to give ideas, only for someone in a higher position to capitalize off of your idea while you receive no credit. To summarize, you will spend most of your day sending emails to the same people about the same issues, talking on the phone non-stop, mostly to the same people several times a day about the same thing again and again. Don't blink too much unless you want to be coached on a solution for that. If you want to deal all with that then please apply.

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Zynga Response
9y
Thank you for your feedback. Building relationships with our players is key to this role and we believe that regular coaching sessions with your manager and meetings with the game teams are important to development and success. While we disagree with your characterization of the work and our VIPs, we take this feedback seriously and are always looking for ways to will improve and make sure the team feels valued.

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Cons

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