"Ticking Time Bomb" - Anonymous employee a la mode Employee Review

3.0
14 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The experience you can gain can be valuable, if you're able to figure out what is going on without any real guidance. Since they tend to under staff, you get to work a lot more than any one person should be reasonably expected to, which helps force you to learn quickly. Direction changes often, so there's always something new to learn. Benefits are good, but the atmosphere "perk" is only a perk until you realize that most of it is just smoke and mirrors. There are quite a few friendly and interesting people that work there, but most of the camaraderie comes from mutual discontent with their current working environments.

Cons

There is a real lack of leadership. Important decisions are often made quickly, and without planning. Over the last few years of working at a la mode, the quality of the working environment (and the products) declined severely. There is a lot of distrust throughout the company, and there is often a sense of panic, which is fueled further by a lack of communication and even occasionally, blatant lies.

Explore other reviews about a la mode

5.0
29 Mar 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great place for you to work

Cons

there are no down sidesc

4.0
17 Apr 2015
Recommend
CEO approval
Business outlook

Pros

a la mode, inc. operates in a typical 9-6 work day for most employees. You are expected to come in on time (preferably a few minutes early) and be ready to work. You receive two fifteen minute breaks as well as an hour lunch. a la mode provides excellent accommodations to its employees. They have a wide selection of free food and drinks for breakfast, lunch, or dinner. They throw great parties and even allow management to imbibe in a drink at lunch. The insurance plans a la mode offers is amazing. The environment is fairly laid back and it is a great place to work.

Cons

Unfortunately, the supervisor I was under was a complete cotton headed ninny muggins. He didn't have the slightest clue about how a google search works, let alone the way that software actually operates and the cause of errors. He also was unable to grasp why employees shied away from his management style, which mostly involved a bipolar swing between lighthearted conversation and condescending remarks. He has multiple degrees and so he was over qualified when he was brought on as a customer service technician. He was quickly catapulted up the ranks based on degrees rather than actual experience or qualifications. As long as you receive a good team with a great supervisor after training, this job could turn into a great career. Beware faulty leadership, though.

7
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a la mode Response
11y
I’m sorry you had the experience you describe with your supervisor. Having a supervisor that says condescending remarks to any employee isn’t acceptable. I’m surprised your manager didn’t understand how the search worked or the software operated. All of our direct support supervisors have worked at least seven months or more directly on the phone with customers, fulfilling the same role and responsibility as you, before being promoted to a supervisor. Thanks for the kind words and feedback. They’re appreciated. --Jay
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