Worst job in a lifetime of over 35 of them - Help Desk Technician eCollege.com Employee Review

1.0
20 June 2016
Recommend
CEO approval
Business outlook

Pros

Met some cool co-workers, and now I can beat anyone's party stories for the worst things that can happen at a job

Cons

First off I will just say that Frontline, the PBS news documentary, did a special on the top 5 most crooked and manipulative online colleges in the country. These are Pearson eCollege's top 5 clients, so you will not have any feeling of doing good in the world while working there. But don't worry, you won't be treated like a good person either. In my time there I witnessed the help desk department heads steal time off from employees, frame 2 of them for crimes because they publicly disagreed with the Director, saw two manager sex scandals covered up, and (and this one is my favorite) once almost was trapped in a fire because they turned off the fire alarm in the help desk so we would work through drills. All for $14 an hour. Stupid me for staying so long. Oh, P.S., once they released a memo advising employees they were spending too much time in the bathroom, and praising our "best bathroom employees" as examples to follow. So, I take it back, that one is my favorite.

Explore other reviews about eCollege.com

4.0
18 May 2013
Recommend
CEO approval
Business outlook

Pros

Work-Life balance can't be beat. I work for really smart and interesting people. I get to tackle tough problems with modern technologies. Benefits are great, and the office space is in a great place.

Cons

Raises are a joke. Still fighting with the old publishing company mindset. Hard to hire good people and/or keep them, and definitely various ranges of talent and accountability throughout the company. Also way too many contractors.

2
2.0
7 Feb 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Still a lot of great people in places who are a joy to work with. Excellent benefits. Financial stability. eCollege is very much a prime growth area for Pearson, so out of 40K+ employees worldwide, this branch gets a good amount of funding and attention. The work you are doing is enabling millions of students to learn effectively.

Cons

Heavily integrated with a division in Boston. The Boston division's culture has caused tremendous damage to the environment in Denver. The focus is much less on "how do we get things done" than on "what is my story?" and "how do I spin this so that I look good?". Also a dramatic gap between the expectations and goals of the business, and the resources being allocated to make those happen.

2
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