Promising things that it cannot fully deliver - Help Desk Technician eCollege.com Employee Review

Work-Life balance can't be beat. I work for really smart and interesting people. I get to tackle tough problems with modern technologies. Benefits are great, and the office space is in a great place.

Raises are a joke. Still fighting with the old publishing company mindset. Hard to hire good people and/or keep them, and definitely various ranges of talent and accountability throughout the company. Also way too many contractors.

Met some cool co-workers, and now I can beat anyone's party stories for the worst things that can happen at a job

First off I will just say that Frontline, the PBS news documentary, did a special on the top 5 most crooked and manipulative online colleges in the country. These are Pearson eCollege's top 5 clients, so you will not have any feeling of doing good in the world while working there. But don't worry, you won't be treated like a good person either. In my time there I witnessed the help desk department heads steal time off from employees, frame 2 of them for crimes because they publicly disagreed with the Director, saw two manager sex scandals covered up, and (and this one is my favorite) once almost was trapped in a fire because they turned off the fire alarm in the help desk so we would work through drills. All for $14 an hour. Stupid me for staying so long. Oh, P.S., once they released a memo advising employees they were spending too much time in the bathroom, and praising our "best bathroom employees" as examples to follow. So, I take it back, that one is my favorite.