Work environment not very good - Technical Support Engineer eGain Employee Review

3.0
30 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Fair pay Events and parties

Cons

Rotational shift weekend working Micromanagement Upper management not very good Less appraisal

Explore other reviews about eGain

1.0
1 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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