Impossible - Anonymous employee eGain Employee Review

1.0
3 June 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good product, Great global 500 clients

Cons

CEO doesn't trust anyone and wants to micromanage everything. Constantly changes his mind, doesn't communicate. Has surrounded himself with "yes men" who don't dare challenge a bad idea. Berates the employees if they disagree with him or share bad news. Result: they lie to him to make him happy, and things continue to get worse. Nepotism is rampant. Spouses, in-laws, cousins and college friends all work together, they come in at 11 am and leave at 4:30 pm. Most with VP titles. Nothing can be escalated because it will go back to the same people. CEO wont speak to people "beneath" him in rank, so everything gets filtered before it reaches his ears.

Explore other reviews about eGain

2.0
21 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The role provided exposure to complex products and large-scale systems, which was valuable. However, maturity varied across teams, and priorities often shifted, making long-term planning challenging.

Cons

Leadership decisions during the later months lacked consistency, which affected team composition, ownership, and morale. Organizational decisions were sometimes impacted by external factors such as visa constraints, resulting in uncertainty for teams. Greater stability in leadership vision and clearer workforce planning would significantly improve the employee experience.

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