Worked at eGain for over 5 years - Anonymous employee eGain Employee Review

2.0
20 Oct 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It paid the bills... barely

Cons

I worked at corporate. Gave blood and guts and was well regarded. No one picked on me specifically, but the whole environment was nasty and it was definitely the cheapest company that I have ever worked for. Employees were seen as extendible. If you don't like it go somewhere else attitude, and lots of people have usually with better pay and appreciation. Make sure to get money going in, because you can easily be replace for someone for 1/2 your salary. There is one exception to all of this and that is if you are part of the "Indian Family" Feel free to read anything you want into that. Unless you are desperate, don't do it. I will leave on a positive note, most of the "regular" people are very bright and mostly super nice.

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1.0
1 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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