Pros
The eGain application offers exceptional product functionality when it comes to cross-channel interaction management. The SC group was great and very much as a team helping each other out as needed. We also had direct access to product management and developers to assist with opportunities or to ask technical questions.
Cons
There was a lack of career growth with no documented career path. You basically had to wait for someone to leave before there was any room to move up. eGain choose a poor health benefits program for the employees and does not match 401k contributions. I received some stock when I joined, but the stock had not increased in value at all and offered little incentive to stay. We had a very poor win rate against the major players like SalesForce so if you can't beat them, join them.