Good place to gain experience. But may not work for everyone if you are looking to stay long term - Anonymous employee eGain Employee Review

3.0
24 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many employees really believe in the product. They work hard and take personal satisfaction in the company's success. It's very rewarding to see the product make such a huge difference to the clients. The location is near 101 and 237. Not too far from Sunnyvale downtown. Many employees have been with the company since its early years. Good work/life balance. As long as you get your job done, hours can be flexible as needed. Commitments to the family life is highly valued here.

Cons

Lots families working here; husbands, wifes, uncle. in-laws, sister.... Some related to the CEO or to someone in the upper management. Feels like you are the minority or an outsider sometimes if you are not Indian or related. Your compensation and work experience can vary drastically depending on your hiring manager. Some departments have it better and some worse. Many employees feel that they are micromanaged and that no creativity is left for them.

Explore other reviews about eGain

1.0
1 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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