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      Run down company - Anonymous employee eGain Employee Review

      1.0
      4 July 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing good about this company. Read the reviews on Glassdoor and make your call before you even think of applying to this company

      Cons

      Where to start... CEO - Thinks he has the best solution in the industry but it is not . The clunky product he has built is useless and has no understanding of the market he wants to operate. Bully in nature and runs the company from top to down right to how many toilet papers should the bathrooms have. Senior Management: Weak, No ambition and Mediocre. They have been there 15+ years and treat it as their inheritance. Culture: Does not exist. Employees are just bang below average. Pay: Crappy. Below market . Office is horrible. Bathrooms are not cleaned and coffee machine is always broken. There are expired protein bars which HR expects the employees to eat before refilling them.

      avatar
      eGain Response
      3y
      Thank you for sharing this feedback. I am saddened to hear that you had a poor experience working here. We don’t always live up to our ideals, but we are trying to constantly evolve and grow, and I’d welcome the opportunity to learn more about your experiences so that we can continue to improve. I will encourage you to please reach out to your HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.

      Explore other reviews about eGain

      1.0
      1 July 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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