Amazing Company - Senior Account Manager eGain Employee Review

5.0
29 Aug 2022
Recommend
CEO approval
Business outlook

Pros

The work environment, the management, and overall company are amazing! It also helps to have an Industry leading product that can practically sell itself once in front of the proper contact.

Cons

Initial training was a lot to handle. "Drinking from a fire hose" at times, and also could use a little more structure. With that said, the onboarding program they have is still newer and being updated constantly!

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eGain Response
3y
We appreciate you for taking the time to provide some feedback on your experience working at eGain. We are delighted that you are enjoying your experience at eGain and appreciate the feedback on areas we can improve. We wish you continued success at eGain. Although we are disappointed that you did not find your training and onboarding experience to be as you had expected. As we continue to work in remote/hybrid environments, our team is creating a revamped onboarding program for new team members. While we continue to develop this program, feedback is key. Although there is always room for improvement, we are on the right path to success - thanks to employees like you.

Explore other reviews about eGain

1.0
1 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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