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      Great Opportunity for Recent College Graduates - Software Engineer I eGain Employee Review

      4.0
      21 Nov 2022
      Software engineer i
      Recommend
      CEO approval
      Business outlook

      Pros

      -Administration and HR do their best to move new hires to departments and positions which best match their education and skill set should opportunities arise. -Standard corporate benefits are guaranteed for all full-time employees, including healthcare (primary, dental, vision, and HMO), paid vacation time, 401k, stock plan purchases, and life insurance. -Company hardware and software are provided to all employees free of charge, primarily a laptop, charger, and any necessary programs. -Relocation and travel assistance is available to employees who must report to their designated office and travel frequently on company time. -Time schedules are highly flexible, employees can begin their shift at any time and leave after they've accomplishes all their goals for the day. -Quarterly bonuses are awarded to employees if eGain is "gaining" with regard to goals and revenue.

      Cons

      -If you are based in the main HQ in Silicon Valley, and transition to a technical team from a trainee, don't expect to earn the minimum salary in The Valley for the role you obtain right away. Your salary will stay the same as it was when you were a trainee until you exceed your performance review. -No union. These are essential for all companies as the union will negotiate on employees' behalf for safer working conditions, better benefits, and higher wages, all while protecting said employees from unwarranted retaliation. -Paid family and sick leave are not provided and must be taken out of one's vacation hours. -Diversity varies greatly among each individual team. But the engineering teams are the least diverse, with most employees of those teams being of Indian descent. Not a problem working with them at all, but certainly not diverse either.

      avatar
      eGain Response
      3y
      Thank you for taking the time to share a review on your time at eGain! We are very pleased to hear that the benefits and work environment allowed you to succeed during your employment. It is also great that you felt supported by the Administration and HR teams to ensure that you were placed in a position that allowed you to perform to your full potential. Thank you for sharing your feedback on the salary cycle and diversity. DE&I is highly important to eGain and we strive to cultivate an environment of inclusivity amongst all of our teams. We encourage you to share continuous feedback and wish you the best of luck in your future endeavors.

      Explore other reviews about eGain

      1.0
      1 July 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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