Great People with Poor Leadership - Customer Success Manager eGain Employee Review

2.0
4 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Team members, workload, remote work

Cons

Minimal coaching/leadership, horrible internal communication, fear to misstep during account reviews, MANY repetitive tracking tools, poor onboarding process for new hires

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eGain Response
3y
Thank you for your review and feedback, as we appreciate you taking the time to share your experiences. We are pleased to hear that you enjoyed working with your colleagues and that the workload resulted in a positive outcome. As we continue to evolve and grow as a company, we want all our employees to feel valued and supported by leadership. Your feedback will allow us to address our shortcomings, so that we can continue to build and support those around us.

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CEO approval
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Pros

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Cons

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