eGain's a pretty good place to work because your opinion and work counts. - Senior Software Engineer eGain Employee Review

4.0
28 Sept 2008
Recommend
CEO approval
Business outlook

Pros

I have had interesting projects where I have made a difference because we're not too big. I really like that I have easy access to Sr. Management and can get quick access to them. We have frequent team meetings which helps drives the projects. All the engineers in the US are at Headquarters, so it is great to be able to quickly walk over to whoever I need to speak to.

Cons

In the past Middle Manangement has been thin but this has just been corrected, so going forward, should be pretty good. There's a chunk of the team who are in India and they are much slower to respond and the time difference means that there are often some late night calls. There's been turnover, but then again, what company that has a team in India hasn't.

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1.0
1 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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