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      Sales Leadership - Senior Sales Director eGain Employee Review

      2.0
      17 June 2025
      Senior sales director
      Recommend
      CEO approval
      Business outlook

      Pros

      As European division of a US company there was a reasonable amount of autonomy within the region

      Cons

      Little, if any strategy with regards to market alignment or how to position the proposition versus competition. Poor customer service and engagement.

      Explore other reviews about eGain

      3.0
      23 June 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Leader in Knowledge Management Systems Solid pre-sales team

      Cons

      Generative AI players are getting all the attention Leadership was difficult

      1
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