If you're not drinking the Kool-aid, you're out - Patient Support Coordinator easykind Employee Review

When I first joined Easykind, I truly believed in what they were doing. The “by patients, for patients” mission really spoke to me, and for a while, it actually felt like a place that cared. I was proud to go to work every day. But over time, that feeling faded—and what was left didn’t match the image they work so hard to protect. There’s a huge focus on appearances. Staff are often pressured to leave five-star reviews, and any negative ones are quickly buried—not to improve, but to protect reputation. It started to feel less like a company with purpose and more like one obsessed with control. The culture is intense and cliquey. If you’re not one of management’s favourites, don’t expect to progress. The gap between management and patient support staff is huge. The support team is made up of some of the kindest, hardest-working people I’ve met—but they’re underpaid, overworked, and rarely recognised. There’s constant pressure to work overtime, work public holidays, and push through illness. Saying no is seen as disloyal. For a company that claims to support lived experience, there’s little compassion for staff who actually need support. At one point, staff performance stats were publicly displayed. Falling behind meant public shaming. They say they want honest feedback, but giving it puts your job at risk. The CEO has even been known to tear staff down in front of others. And while many procedures are non-compliant, concerns are waved away as “startup teething issues.” If you’re considering a role here, I’d urge you to think twice. There are better companies where you’re paid fairly, treated with respect, and actually supported. Know your worth. Easykind might have started with heart, but it’s lost sight of what really matters.