Fun Company, Limited Opportunity for Growth/Development - Customer Support Specialist ezyVet Employee Review

I was hired as a Junior Project Manager but my contract stated I would initially start off in the Support team, which was fine. After 6 months I was told I would move into Implementation. Unfortunately Covid hit, some of the Support team were furloughed and others quit. I was unable to progress into a different team because they were refusing to hire any further support specialists. This resulted in a bare bones team, with little morale struggling to stay afloat. I still wonder if Covid hadn't happened whether or not things would have been different. The support team are worked hard and our KPIs were never reviewed so we were unable to achieve our full bonus with the small team and sudden influx of customer queries due to Covid. Before Covid there was little to no working from home policy, and even today over 1 year later it still hasn't been updated to acknowledge those who will be adjusting to this life for a long time. A couple of deliveroo vouchers were supposed to make up for the fact that the UK no longer got lunches, friday drinks, missed a Christmas party, summer party, and more due to not being in the office. Poor staff retention seems to be a reoccurring theme for ezyVet.