TOXIC MANAGEMENT BEING UNTRANSPARENT - Account Manger foodpanda Employee Review

From my experience, the onboarding and probation process felt quite challenging. When I joined, there was limited clarity on portfolio ownership and expectations, which made it difficult to ramp up effectively in the early stages. Management decided to just extend probation which is a penalise to newcomers despite not our fault and it’s due to unstructured and unplanned direction by incompetence leads. During probation, I found the evaluation process to be unclear. Despite meeting my KPIs, my probation was extended, which raised concerns about how performance was being assessed and whether the criteria were consistently applied. Eventually, few newcomers are let go despite hitting target, without clear reasoning. (HR and management just simply find a reason in order to cut headcount, maybe over-hire) I also felt that communication and transparency from management could have been stronger. Expectations were not always clearly aligned, and at times the targets set felt highly ambitious relative to the level of support provided. Seniors are not helpful as well. The work we are doing is not impactful as well. KPIs are weird and not a measurement of success of how an account manager should have. Overall, my experience was that the lack of structure, transparency, and alignment made it difficult to navigate the role with confidence, especially during the probation period. I hope all new employees will think twice before coming in.