CSR - Customer Service Representative iHerb Employee Review

5.0
3 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Good work environment, good benefits, Good salary

Cons

No lunch, far from restaurants

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iHerb Response
9y
We are pleased that you are enjoying your work at iHerb and find the environment comfortable. We also appreciate that you are enjoying the benefits we offer, including health, vision, dental and life insurance. We hope that you are enrolled in our 401 K plan, with 100% match on your first 4% of pay, plus potential of profit sharing. We realize that the restaurants in the area are limited and we recently brought in a catered "lunch box" program to address this. We are also looking into fresher vending options and hope that this will make your work experience even better. iHerb Management wishes you continued success.

Explore other reviews about iHerb

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
22 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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