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      iHerb

      Engaged employer

      iHerb reviews

      Customer Service Agent - Anonymous employee iHerb Employee Review

      5.0
      5 Apr 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      good PTO and flexible hours

      Cons

      poor communication and technical support

      avatar
      iHerb Response
      9y
      Thank you for your feedback! We love that you also appreciate the healthy work/life balance that iHerb provides. Our team members are near and dear to the heart of the company. It is however, disheartening to hear your feedback regarding your feelings toward communication and technical support. We will ensure that this is addressed with the correct business unit and acted upon accordingly.

      Explore other reviews about iHerb

      5.0
      16 May 2026
      Warehouse supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with.

      Cons

      Sometimes communication is lacking or gets changed.

      2.0
      22 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

      Cons

      The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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